Open Data Catalogue
3–1–1 case volume data
Human Resources – 3-1-1 Contact Centre
Data currency comments
The extract on this website is updated monthly.
Data set description
Case data is a subset of the interactions dataset and refers only to those call types that generate a service request to a department.
Data accuracy comments
Data is electronically extracted from the 3-1-1 case management system.
- Department: Name of an organization unit at the City of Vancouver
- Division: The group within a department at the City of Vancouver responsible for the case
- Case Type: Specific type of case
Note: Department, Division or Call Types beginning with ZZ – OLD refers to obsolete types used in the past. Generally, another call type within the same division, or another division within the same department replaced the obsolete type.
Website for further information
Data set details
The 3-1-1 case management system started collecting case data on June 1, 2009.