New Open Data Portal

Now you can search, filter, and visualize datasets with maps or charts right in your browser. Export data or consume them using an application programming interface (API).

The Legacy Open Data catalogue and its datasets will remain available until early fall (exact date to be announced).

Questions and comments? Contact us

Legacy Open Data Catalogue

3–1–1 case volume data

Data custodian

Human Resources 3-1-1 Contact Centre

Data currency comments

The extract on this website is updated monthly.

Data set description

Case data is a subset of the interactions dataset and refers only to those call types that generate a service request to a department.

Data accuracy comments

Data is electronically extracted from the 3-1-1 case management system.


  • Department: Name of an organization unit at the City of Vancouver
  • Division: The group within a department at the City of Vancouver responsible for the case
  • Case Type: Specific type of case

Note: Department, Division or Call Types beginning with ZZ – OLD refers to obsolete types used in the past. Generally, another call type within the same division, or another division within the same department replaced the obsolete type.

Website for further information

Coordinate System


Data set details


The 3-1-1 case management system started collecting case data on June 1, 2009.